We are seeking enthusiastic, customer-focused professionals for the role of Customer Care Executive. This is a fully remote position with iMaje Technologies, serving a US-based partner.

Responsibilities

• Assist customers from the United States through email, chat, and voice support.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain detailed records of customer interactions and follow-up activities.
• Work closely with internal teams whenever issues require escalation.
• Deliver a consistently high standard of customer service and professionalism.
• Contribute towards improving customer satisfaction and overall service quality.

Requirements

• Master's degree in any field.
• At least 2 years of experience in customer service or a similar role.
• Excellent spoken and written English communication skills.
• Strong interpersonal and problem-solving abilities.
• Comfortable working independently in a remote work environment.
• Willing to work according to US and/or Indian business hours when required.

Preferred Skills

• Experience supporting US customers, particularly through voice processes.
• Neutral or American accent.
• Previous experience living, studying, or working in the USA or Canada.

Benefits

• Permanent work-from-home opportunity.
• Work with an international client base and global teams.
• Opportunities for career advancement and professional development.
• Friendly, collaborative, and growth-oriented work culture.