As a Chat Support Executive at IGNOU Galaxy, you will play a pivotal role in delivering exceptional customer service to our students through WhatsApp communication channels. Your primary responsibilities will include:

• Responding to customer queries promptly and professionally via WhatsApp.
• Coordinating with the content team to address customer concerns effectively.
• Providing tracking IDs for orders and ensuring timely delivery of study materials.
• Assisting customers with placing orders through the online portal.
• Offering support to leads during the order placement process.
• Taking orders and processing requests efficiently through WhatsApp.
• Providing solved PDFs and other relevant materials via WhatsApp.
• Ensuring customer satisfaction through personalized and efficient service delivery.
• Backend work of entering the orders in Spreadsheet and checking the order from the Dashboard and giving confirmation to customers.
• Taking tracking updates from content writers and helping customers.
• Dealing with customers in cases where the order is delayed and resolving issues calmly and effectively.

Key Requirements:

• Excellent communication skills, both written and verbal.
• Proficiency in using WhatsApp and other messaging platforms.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with IGNOU programs and procedures preferred but not required.
• Prior experience in customer service or support roles is advantageous.

Join us at IGNOU Galaxy and be part of a dynamic team dedicated to empowering students through quality education and support services. Apply now to embark on a rewarding career journey with us!