Job Description – Customer Care Executive

As a Customer Care Executive, you will be responsible for handling inbound and outbound customer calls, chats, and emails in a professional manner. You will resolve customer queries, complaints, and requests while adhering to defined service level agreements (SLA) and quality standards.

Responsibilities

• Handle customer interactions through calls, chats, and emails.
• Resolve queries and complaints efficiently.
• Log all interactions accurately in the CRM/ticketing system.
• Escalate unresolved issues to the appropriate department.
• Meet daily and weekly targets for call handling and customer satisfaction.
• Participate in daily team huddles and training sessions.

Requirements

• Qualification: Any Graduate / 12th + Diploma.
• Experience: 5–10 years in customer support or BPO.
• Good verbal and written communication skills in English and Hindi/regional language.
• Basic computer proficiency and familiarity with MS Office.
• Ability to work independently in a remote setup.

Benefits

• Provident Fund.
• Work from home.