As a Customer Service Executive at Olka, you will be responsible for resolving customer queries and ensuring satisfaction.

Responsibilities

• Address customer inquiries related to credit score management, account creation, subscription issues, and document verification processes.
• Provide prompt and accurate responses to build trust and satisfaction.
• Assist users via calls and chats to clear overdue accounts and escalate for NOC document to lenders.
• Collaborate with internal teams to resolve escalated issues and improve customer experience.

Requirements

• Education: Bachelor's (Preferred)
• Experience: 1 year in customer service (Preferred)
• Languages: English and Hindi (Preferred)

Benefits

• Cell phone reimbursement