We are looking for a detail-oriented eCommerce Executive to manage and optimize Josya’s online store operations. The role involves product management, order processing, website updates, coordination with marketing teams, and ensuring a seamless customer experience across digital platforms.

Key Responsibilities

• Manage daily operations of the eCommerce website (product uploads, pricing, inventory, banners, collections).
• Ensure accurate product descriptions, images, SKUs, and categories for all listings.
• Coordinate with the design and content team for creatives, banners, and product images.
• Monitor orders, returns, exchanges, and refunds; coordinate with logistics partners.
• Handle customer queries related to orders, products, delivery, and policies via email/WhatsApp.
• Work closely with the marketing team on offers, campaigns, and seasonal launches.
• Track website performance, sales reports, and conversion metrics.
• Identify and fix basic website issues (broken links, pricing errors, out-of-stock updates).
• Ensure compliance with brand guidelines, pricing policies, and legal requirements.

Required Skills & Qualifications

• 1–3 years of experience in eCommerce operations (Shopify/WooCommerce preferred).
• Basic understanding of online marketing, product merchandising, and analytics.
• Familiarity with order management systems and payment gateways.
• Strong attention to detail and organizational skills.
• Good communication skills (written & verbal).
• Ability to multitask and meet deadlines in a fast-paced environment.