As a Customer Technical Support Executive, you will serve as the first point of contact for our customers, providing timely technical assistance, resolving product-related queries, and ensuring a seamless user experience. The ideal candidate is customer-focused, technically inclined, and committed to delivering professional support in a fast-paced technology environment.

Key Responsibilities

• Provide first-line technical support via phone, email, live chat, WhatsApp, and ticketing systems.
• Troubleshoot customer issues related to platform access, account management, and product functionality.
• Diagnose and resolve technical and non-technical enquiries in a timely and professional manner.
• Escalate complex issues to Product, Engineering, or Operations teams while ensuring timely follow-up.
• Maintain accurate records of customer interactions, support tickets, and issue resolutions.
• Assist with product testing and validation before and after new feature releases.
• Develop and maintain internal knowledge base articles and customer support documentation.
• Work collaboratively with cross-functional teams to improve product performance and customer satisfaction.
• Continuously develop product knowledge and stay informed about new features, updates, and industry trends.

Candidate Profile

We are looking for individuals who possess excellent verbal and written communication skills, strong analytical and problem-solving abilities, a customer-centric mindset with patience, empathy, and professionalism, the ability to learn new technologies quickly, strong organisational and time management skills, and the ability to work independently as well as collaboratively within a team.

Preferred Experience

Experience in one or more of the following areas will be considered an advantage: Customer Service or Technical Support, Help Desk or Service Desk Operations, SaaS or Technology Platforms, Artificial Intelligence (AI), Blockchain Technology, FinTech, Cryptocurrency & Digital Assets, CRM and Ticketing Systems. Fresh graduates with excellent communication skills and a genuine interest in technology are encouraged to apply.

Why Join Dagchain?

• Be part of an innovative company at the forefront of AI, Blockchain, and FinTech.
• Work in a collaborative and fast-growing international environment.
• Receive comprehensive product and technical training.
• Enjoy career development opportunities with a rapidly expanding technology company.
• Competitive salary with performance-based incentives.