Support all aspects of the online consultation process, including front desk activities such as scheduling appointments and answering patient queries.

Receive and perform patient calls (approximately 70 calls per day) and respond to emails. Accurately book, reschedule, and cancel online consultation appointments.

File and maintain patient records, both digital and physical, accurately and confidentially. Make review/follow-up calls to patients for booking appointments.

Provide live support to patients during the online consultation and assist patients with the payment process in accordance with organization policy (cash, credit card, and credit transactions).

Coordinate with doctors on daily consultation lists and flag any scheduling conflicts to the Senior Patient Coordinator. Assist patients with basic technical troubleshooting for joining video consultations.

Maintain daily call/message logs and consultation status reports as required. Should involve in multitasking roles and switch to other roles as needed. Attend daily, weekly, and monthly team meetings.