This policy explains when payments made to Hirencer can be returned or refunded. It applies to amounts you pay to QuinPin LLP (job and project packages, bid plans, boosts and platform fees).
1. What this policy covers, and what it does not
- Covered: purchases made on Hirencer from QuinPin LLP (listing packages, bid plans and boost packs, and the platform fee on collaborations).
- Not covered: payments between users (for example a brand paying an influencer, or an employer paying a freelancer). Those are agreements between the users. For collaboration payments, money is held, released and refunded by the Payment Provider (such as Razorpay or Stripe), not by QuinPin, under the provider’s rules and the agreement between the users. See Collaboration Terms.
2. Digital services, no returns
Packages, plans and boosts are digital services with no physical goods, so there is nothing to “return”. They start when payment is confirmed. Credits (bids, boosts or listing slots) that have been used cannot be returned.
3. When we refund
- Duplicate or wrong charge: if you were charged twice, or charged an amount different from what was shown, we refund the extra or incorrect amount.
- Technical failure: if you paid but we did not deliver the package, plan or credits because of an error on our side and we cannot fix it within a reasonable time, we refund in full.
- Unused purchase, change of mind: if you ask within 7 days of purchase and have not used any credit, listing slot, boost or feature from that purchase, we refund the amount paid (less any non-recoverable Payment Provider charges, where the law allows).
- Listing removed by us in error: if we remove a paid listing for a reason that turns out to be our mistake, we restore it or refund the unused part.
- Collaboration platform fee: refundable if the collaboration is cancelled before the Payment Provider confirms the brand’s payment, or if the Payment Provider refunds the full collaboration payment because the collaboration could not proceed through no fault of the brand. It is not refundable after milestones have been released, or where the brand or influencer cancels after the work has started, except as the law requires.
4. When we do not refund
- Credits or listings that have been used, expired or consumed; changes of mind after 7 days or after use.
- Dissatisfaction with the number or quality of applications, bids, hires, reach or results. We do not guarantee outcomes.
- Suspension or removal of an account or listing for breach of the Terms or the law.
- Disputes between users about work, delivery, quality or payment between them.
- Currency-conversion differences, bank or card fees charged by your bank or the Payment Provider.
5. How to request a refund
- Email support@hirencer.com from your account email, or use the contact form.
- Include your order number, the date, the amount and the reason.
- We review within 5 business days and tell you the decision.
6. How refunds are paid
Approved refunds go back to the original payment method through the Payment Provider. Processing normally takes 5–10 business days after approval, and may take longer depending on your bank, card network or wallet. We cannot speed up a provider’s or bank’s processing. If the original method is no longer available, we will agree an alternative with you where the provider allows.
7. Chargebacks and disputes with your bank
Please contact us before raising a chargeback so that we can fix problems faster. Where a chargeback is raised, we may suspend the account and the related purchase while the provider investigates, and we may challenge chargebacks we believe are unjustified.
8. Your statutory rights
Nothing in this policy limits rights you may have under mandatory consumer-protection law where you live (for example a statutory cooling-off or withdrawal right for digital services). Where such a right applies, we will honour it as the law requires.
9. Taxes on refunds
Refunds include the tax that was charged on the refunded amount. A credit note may be issued in the name of QuinPin LLP.
Contact us
QuinPin LLP, 303, Pati Gali, Bara Bazar, Bareilly, Uttar Pradesh, 243001, India
Email: support@hirencer.com · Or use the contact form.