Report this project

Lead, Rider Operations

Application ends: August 30, 2026
Apply Now

Job Overview

  • Date Posted
    July 31, 2026
  • Location
  • Expiration date
    August 30, 2026
  • Experience
    7–10 Years
  • Industry
    Information Technology (IT)
  • Qualification
    Master's Degree

Job Description

Leading Local Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for making Uber a success in our most critical markets, acting as a strategic and operational leader who defines the vision for growth and carries the weight of decisions that matter.

This is a hands-on role that calls for a rare combination of customer obsession, savvy analytics, and an entrepreneurial mindset. You will navigate the 'messy' reality of marketplace dynamics - balancing the needs of riders, drivers, couriers, and merchants - to build a world-class customer experience.

What you'll do

  • Own the end-to-end strategy and execution for a specific market or consumer segment, managing large and dynamic budgets to achieve aggressive growth and profitability targets.
  • Conceive, design, and lead core growth initiatives across the entire funnel, from awareness and acquisition to engagement, retention, and loyalty.
  • Navigate complex local regulations and market nuances to implement global and regional programs while driving high-impact local projects.
  • Build and manage strategic partnerships with external stakeholders, fleet owners, and merchants, earning trust fast and creating win-win solutions for the platform.
  • Partner cross-functionally with Marketing, Product, Finance, and Legal teams to unblock barriers and ensure our strategy translates into seamless consumer experiences.
  • Communicate with purpose at the executive level, synthesizing complex performance data into actionable insights and strategic recommendations for senior leadership.

What you'll need

  • Minimum 7+ years of experience in operations, consulting, technology, or other fast-paced, project-based environments. Graduate degree (MBA or equivalent) in a quantitative or business-related field (Economics, Engineering, Finance, or similar).
  • Advanced technical fluency, including proficiency in SQL, Python, or data visualization tools (e.g., Tableau).
  • Proven track record of leading diverse teams and delivering measurable results in a high-growth business.
  • Exceptional analytical and financial acumen; must be highly proficient in Excel/Google Sheets and capable of building bottom-up forecasting models.
  • Demonstrated ability to manage complex, multi-workstream projects with tight deadlines and resource constraints.
  • Experience in '0-to-1' environments, such as launching new products, services, or geographic markets.

Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.