Welcome to Veradigm! Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

As a Support Consultant, you will play a critical role in helping healthcare providers use our Practice Fusion cloud-based Electronic Health Record (EHR) platform. This role involves high-volume inbound calls, providing workflow guidance, product education, and troubleshooting assistance.

Responsibilities

• Deliver exceptional support primarily through inbound phone calls.
• Educate physicians and their staff on system functionality and workflows.
• Troubleshoot technical and workflow-related issues.
• Document customer interactions within Salesforce CRM.
• Identify recurring customer issues and provide feedback for improvements.

Requirements

• Bachelor’s degree preferred.
• 1+ years of customer service experience in a high-volume call center.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.

Benefits

• Quarterly Company-Wide Recharge Days.
• Peer-based incentive “Cheer” awards.
• Tuition Reimbursement Program.